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Customer Center: Ready to Serve You
1 800 SEAPORT
(212) 482-8689

FAQ

About Seaport Securities Corp.

Plus (click or tap to expand) + ​Who is Seaport Securities Corp. Clearing Firm?

NFS / National Financial Services LLC

Plus (click or tap to expand) + What is Seaport Securities Corp. A policy on the privacy of customer information?​

  • At Seaport Securities Corp., your privacy is our priority. We collect personal information to open your account(s), to process your transactions and to help us provide a better level of service. We do not sell your personal information to anyone. We protect the security and confidentiality of the personal information we collect.

    Our relationship with you is our most important asset. We understand that you have entrusted us with your private financial information, and we do everything to maintain that trust. Details of our approach to privacy and how your personal information is collected and used are set forth in the Private Policy below.

    The Seaport Securities Corp. Privacy Policy:

    Seaport Securities Corporation (“Seaport”) privacy policy applies to consumers who are current or former Seaport brokerage clients. Throughout the policy, we refer to information that personally identifies you or your accounts as “personal information”.

    Seaport Securities Corporation (“Seaport”) privacy policy applies to consumers who are current or former Seaport brokerage clients. Throughout the policy, we refer to information that personally identifies you or your accounts as “personal information”.
    Outside of these exceptions, we shall not share your personal information with third parties unless you have specifically asked us to do so, that is, opted-in.
    If at any time in the future, it is necessary to disclose any of your personal information in a way that is inconsistent with this policy, we will give you advance notice of the proposed change so that you will have the opportunity to opt-out of such disclose.

    1. We do not sell your personal information to anyone.
    2. We do not disclose personal information to third parties, unless one of the following limit exceptions applies.
      • We disclose personal information to companies that help us process or service your transactions or account(s), including companies that print and mail your statements.
      • So that you can learn about products or services, we may also disclose personal information, such as account and transaction data, to companies, including financial institutions, which assist us in marketing. We have contracts with these companies that prohibit them from using your personal information for their own purposes.
      • We may disclose or report personal information in limited circumstances when we believe in good faith that disclosure is required or permitted under law, for example, to cooperate with regulators or law enforcement authorities, resolve consumer disputes, perform credit/authentication checks, or for institutional risk control.

    3. We do collect personal information in the normal course of business in order to administer your account(s) and serve you better.
      • Application and registration information: We collect information that you provide us when you open an account. The information we collect may include name, address, phone number, social security number, date of birth, employment information and a government issued photo id. We will also collect information about your investments and investment experience as well as information from consumer reporting agencies.
      • Web site usage: We collect some information on our web site through the use of “cookies”. For example, we may identify the pages on our Web site that your browser requests or visits.
      • Transaction information: Once you have an account with us, to administer your account and better serve you, we collect and maintain personal information about your transactions, including balances, positions, and history, and may include your name or other data in an internal client list that reflects your activities at Seaport.

    4. We use your personal information to fulfill our regulatory obligations and to help us deliver the best possible service to you.
      • For example, we may use your personal information to provide faster and more convenient services or to alert you to Seaport products and services you might find useful.

    5. We protect the confidentiality and security of your personal information.
      • Companies we hire to provide support services are not allowed to use your personal information for their own purposes and are contractually obligated to maintain strict confidentiality. We limit their use of your personal information to the performance of the specific service we have requested.
      • We restrict access to personal information to our employees for business purposes only. All employees are trained and required to safeguard such information.
      • We maintain physical, electronic and procedural safeguards to guard your personal information.

    6. We continue to evaluate our effort to protect personal information and make every effort to keep your personal information accurate and up to date.
      • If you identify any inaccuracy in your personal information, or you need to make a change to that information, please contact us so that we may promptly update our records.

    7. We will provide notice of charges in our information-sharing practices.

    If you have any questions or concerns, please feel free to call us at 1-800-SEAPORT or E-Mail us.

Opening a Seaport Securities Corp. Account Online

Plus (click or tap to expand) + ​What types of accounts can be opened online?

All accounts must be opened via hard copy application. All account applications may be ordered online from the document center, or you can call us at 1-800-SEAPORT. You should consult an attorney or tax advisor before you decide which account is best for you. If you want more information on retirement accounts please call us at 1-800-SEAPORT.

Plus (click or tap to expand) + ​How do I open an account using the online application?

Please call our office at 1-800-SEAPORT.

Plus (click or tap to expand) + I am an existing Seaport Securities Corp. customer. Do I need to open a new account to trade via the internet?

If you already have an account with us you just need to link it to our Web site. To link your account, go to our trading page and click on “Self Enroll”.

Plus (click or tap to expand) + What are the risks when trading on margin?

Initial Margin Disclosure Statement

Your brokerage firm is furnishing this document to you to provide some basic facts about purchasing securities on margin, and to alert you to the risks involved with trading securities in a margin account. Before trading stocks in a margin account, you should carefully review the margin agreement provided by your firm. Consult your firm regarding any questions or concerns you may have with your margin accounts.

When you purchase securities, you may pay for the securities in full or you may borrow part of the purchase price from your brokerage firm. If you choose to borrow funds from your firm, you will open a margin account with the firm. The securities purchased are the firm’s collateral for the loan to you. If the securities in your account decline in value, so does the value of the collateral supporting your loan, and, as a result, the firm can take action, such as issue a margin call and/or sell securities or other assets in any of your accounts held with the member, in order to maintain the required equity in the account.

It is important that you fully understand the risks involved in trading securities on margin. These risks include the following:

You can lose more funds than you deposit in the margin account. A decline in the value of securities that are purchased on margin may require you to provide additional funds to the firm that has made the loan to avoid the forced sale of those securities or other securities or assets in your account(s).

The firm can force the sale of securities or other assets in your account(s). If the equity in your account falls below the maintenance margin requirements or the firm’s higher “house” requirements, the firm can sell the securities or other assets in any of your accounts held at the firm to cover the margin deficiency. You also will be responsible for any short fall in the account after such a sale.

The firm can sell your securities or other assets without contacting you. Some investors mistakenly believe that a firm must contact them for a margin call to be valid, and that the firm cannot liquidate securities or other assets in their accounts to meet the call unless the firm has contacted them first. This is not the case. Most firms will attempt to notify their customers of margin calls, but they are not required to do so. However, even if a firm has contacted a customer and provided a specific date by which the customer can meet a margin call, the firm can still take necessary steps to protect its financial interests, including immediately selling the securities without notice to the customer.

You are not entitled to choose which securities or other assets in your account(s) are liquidated or sold to meet a margin call. Because the securities are collateral for the margin loan, the firm has the right to decide which security to sell in order to protect its interests.

The firm can increase its “house” maintenance margin requirements at any time and is not required to provide you advance written notice. These changes in firm policy often take effect immediately and may result in the issuance of a maintenance margin call. Your failure to satisfy the call may cause the member to liquidate or sell securities in your account(s).

You are not entitled to an extension of time on a margin call. While an extension of time to meet margin requirements may be available to customers under certain conditions, a customer does not have a right to the extension.

Plus (click or tap to expand) + How do I access​ my account after opening/ linking the account?

Once your account is opened or linked, you can log in anytime. Go to our homepage, www.seaportsecurities.com, click “Trading” and enter your User ID and password. If your account was successfully opened or linked you will first be presented with 3 one-time only online quote agreements that need to be filled out then you will see the welcome page.

Plus (click or tap to expand) + ​Does Seaport Securities Corp. offer IRA accounts?

Seaport Securities Corp. offers many different types of retirement accounts; Tradition, ROTH, Beneficiary, Rollover and SEP. Forms can be downloaded from our site. For more information on the different types of IRAs we offer, or how to open an account, please give us a call at 1-800-SEAPORT.

Plus (click or tap to expand) + ​How do I open a Trust Account?

(Must be opened via hard copy application)

You can open a Trust Account by downloading and filling out our New account account application form as well as a Trustee Certification Form and mailing both to Seaport Securities Corp. An incomplete form can delay the application process.

Plus (click or tap to expand) + ​How do I open a Partnership or Investment Club Account?

(Must be opened via hard copy application)

You can open a Partnership or Investment Club Account by downloading and filling out the regular account application. You’ll also need to complete a Partnership/Investment Club form, which can be obtained by contacting our office at 1-800-SEAPORT.

Plus (click or tap to expand) + How do I open a Corporate Account?

(Must be opened via hard copy application)

You can open a Corporate Account by downloading and filling out the regular account application. We’ll also need a corporate resolution with a corporate seal authorizing the account and a signed Corporation Account Agreement form. The Corporation Account Agreement form can be obtained by contacting our office at 1-800-SEAPORT. If option trading is desired, you must submit a copy of the Corporate Charter.

Plus (click or tap to expand) + How do I open an option account?

To establish options trading in your account, you will need to complete an options application. Options carry a high level of risk and are not suitable for all investors. Certain requirements must be met to trade options through Seaport Securities Corp. Please read the Options Disclosure Document titled “Characteristics and Risks of Standardized Options” before considering any option transaction. To request a copy, call us at 1-800-SEAPORT.

Plus (click or tap to expand) + Do I need any other paperwork?

To help the government fight the funding of terrorism and money laudering activities, Federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account. What this means for you: when you open account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We will also need to have a copy of your driver’s license or other identifying documents. Once application has been received, your accounts will be opened in one business day.

Seaport Securities Corp. Account Services

Plus (click or tap to expand) + Does an Online account have all of the traditional Seaport Scurities Corp. account services?​

Your online account comes with all of the benefits of a traditional Seaport Securities account. Corporate bonds, municipal bonds or unit investment trust transactions must be handled by calling a Client Resource Representative at 1-800-SEAPORT.

All accounts may have checkwriting, IRA accounts, free dividend reinvestment, money market funds and access to comprehensive, unbiased investment information. Checkwriting at Seaport Securities is free. There is a charge ($5) for check re-orders.

Plus (click or tap to expand) + ​Do you offer a total money market management account?

Yes, we offer the automatic daily sweep of funds into the NFS / National Financial Core Eligible Money Market.

Plus (click or tap to expand) + Do you offer check writing privileges for Online accounts? If so, how much does it cost?

Yes, just give us a call at 1-800-SEAPORT we’ll send you a signature card. Once you complete and return the card, you’ll receive your checks in approximately two weeks. Checkwriting at Seaport Securities is free. There is a charge ($5) for check re-orders.

Plus (click or tap to expand) + Is there any account protection?

Seaport Securities Corp. offers you all the safeguards and accurate record keeping you expect from “full service” brokerage firms. All accounts are carried by our clearing agent, NFS / Nationa Financial Services LLC.

Member of SIPC, which protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). Explanatory brochure available upon request or at www.sipc.org, (202) 371-8300.

Excess SIPC Total aggregate excess of SIPC coverage available through National Financial Services LLC’s excess of SIPC policy is $1 billion. Within National Financial Services LLC’s excess of SIPC coverage, there is no per-account dollar limit on coverage of securities, but there is a per-account limit of $1.9million on coverage of cash.

Plus (click or tap to expand) + Do you offer real time quotes?

Yes. When you open an online account or link an existing account, you automatically receive 100 free real-time quotes. You’ll receive an additional 100 quotes every time you make a trade and unlimited delayed quotes.

Plus (click or tap to expand) + Can I keep track of my current portfolio and other stocks during the day?

Take advantage of our exclusive Portfolio Tracker Service-follow your current investments as well as investments that you plan to make. To use Portfolio Tracker, just register on our site.

Once you have registered and signed in, click on “Portfolio Registration” from the left-hand tool bar, enter your login password, and click “Register Portfolio.” You can then click on “Portfolio Tracker” on the left-hand tool bar. If you have any questions please call us at 1-800-SEAPORT.

Plus (click or tap to expand) + ​Do you offer Dividend Reinvestment?

Yes, Seaport Securities Corp. offers free dividend reinvestment. If you set up dividend reinvestment on a particular security we’ll automatically reinvest funds when that security pays a dividend. Please note, any fractional shares will be cash in lieu.

Plus (click or tap to expand) + What is E-Documents?

E-Documents is a convenient way to view your trade confirmations, account statements, proxy materials, fund prospectuses and other investment related documents online.

Plus (click or tap to expand) + What types of Money market funds do you offer?​

An investment in a money market fund is not insured or guaranteed by the Federal Deposit Insurance Corp or any other government agency. Although the funds seeks to preserve the value of your investment at a $1 per share, it is possible to lose money by investing in the fund.

We offer the following funds:

National Financial Core Eligible Money Market Funds

An investment in a money market mutual fund is not insured or guaranteed by the Federal Deposit Insurance Corporation or any other government agency. Although a money market mutual fund seeks to preserve the value of your investment at $1.00 per share, it is possible to lose money by investing in a money market mutual fund.

Account Features

Plus (click or tap to expand) + ​What can I do if I forget my User ID or Password?

If you forget your password, please contact us at 1-800-SEAPORT. Remember, your User ID and password are case sensitive. You cannot change your username/ID.

Plus (click or tap to expand) + ​How do I change my login or trading password?

To change a password you need to do the following: Click on the “settings”, then click “change password” and this will allow you to change your password.

Plus (click or tap to expand) + ​How do I change my E-mail address that is listed on the account?

You cannot change email, please call us at 1-800-SEAPORT to make an e-mail changes.

Plus (click or tap to expand) + ​How do I change the address that is list on my account?

To change the address on your account, just call us at 1-800-SEAPORT. All address changes must be submitted in writing and all parties listed on the account must sign the request. You may fax the request to (212) 809 - 1107.

Plus (click or tap to expand) + How do I wire funds out of my Online account?

    If you would like to have funds wired out of your Seaport Securities account, we require a letter of authorization. All parties on the account must sign the letter. You may fax or send the letter to us at:
  • Seaport Securities Corp.

    60 Broad St. 31st FLR
    New York, NY 10004
    A processing charge of $30.00 will be charged to your account for wiring funds out of your Seaport Securities account.

    Fax: (212)809-1107

    To wire funds to your Seaport Securities account you must have a Seaport Securities account number and instruct your bank to send the funds as follows:

  • Wire to: J.P. Morgan Chase Bank, NY
  • Bank address: One Chase Manhattan Plaza New York City, NY 10005
  • ABA Routing Number: 021000021
  • For credit to: National Financial Services LLC
  • Account number: 066196-221
  • For the benefit of: Customer name For final credit to: Customer brokerage account number

Plus (click or tap to expand) + ​Can I have securities from my account sent to me?

No you may not. Instead of requesting a stock certificate, we can do a DRS transfer for you with a cost of $25.00. This type of transfer will allow you to maintain an account registration directly with the transfer agent.

Plus (click or tap to expand) + Can I give someone stock that is in my account?

No you may not. Instead you may send us a notarized letter requesting a re-registration which we can DRS transfer to the transfer agent for $25.00

This type of transfer will allow you to maintain an account registration directly with the transfer agent.

Funding your Seaport Securities Online Account

Plus (click or tap to expand) + How much money do I need to open an account with Seaport Securities?

There is no minimum balance required to open an account. Seaport Securities may require 100% cleared funds prior to placing your first trade. Seaport Securities may require 100% cleared funds prior to your first trade being entered through our web site.

Plus (click or tap to expand) + ​Where do I send my initial deposit?

You can mail your check to Seaport Securities Corp., 60 Broad St. 31st FLR, New York, NY 10004 . If you’d like to deposit electronically, you can wire funds from your bank or other brokerage account. All checks should have your Seaport Securities account number on them and be made payable to NFS / National Financial Services LLC.

    Restrictions on funds deposited by check:
  1. You can not write money market checks on deposited funds for a period of 15 days.
  2. You can not wire out deposited funds for 30 days.
  3. You can not request a check on deposited funds until the check has cleared.

The restriction on withdrawal of funds deposited by check does not affect automatic investment into a money market fund or purchase of additional securities.

Plus (click or tap to expand) + How do I endorse stock certificates over to Seaport Securities Corp?

On the back of the certificate you need to write our clearing firm (NFS / National Financial Services LLC) in the blank space before the word “Attorney” as your attorney to transfer the stock. Then sign and date the certificate; you may leave all other areas blank. Make sure to sign your name exactly as it is printed on the front of the certificate.

Plus (click or tap to expand) + How do I deposit stock certificates into my account?

    Endorse the certificates as referenced above and send them to us at the address below. To ensure proper processing, please make sure your account number is written directly on the certificate.
  • Seaport Securities Corp.

    60 Broad St. 31st FLR

    New York, NY 10004

Plus (click or tap to expand) + ​How do I transfer other securities and cash balances to a Seaport Securities Corp. account?

To transfer funds from another firm, you need to mail a completed transfer form to Seaport Securities Corp. for processing. This is called a full ACAT transfer, and normally takes 10 days to complete from the time we receive your paperwork. Seaport Securities only accepts transfer requests where the name(s) and the title on the account being transferred matches the name(s) and title on the receiving account.

If you are sending a new account application and transfer form together, make sure that the new account you are opening at Seaport Securities Corp. is titled the same as the account being transferred. After your transfer is complete, you can then establish other accounts without like title, which you can transfer between internally. Please make sure to include a copy of your most recent statement from the firm you are transferring from.

Plus (click or tap to expand) + ​Do you charge for transferring an IRA to your firm?

No, we do not charge to transfer an IRA account to Seaport Securities Corp., however the delivering firm will usually charge fees to transfer the account out.

Plus (click or tap to expand) + Does Seaport Securities accept wire funds?

    Yes, in order for us to accept wired funds you must have a Seaport Securities Corp. account number and instruct your bank or brokerage firm to send the funds as follows:
      To wire funds to your Seaport Securities account you must have a Seaport Securities account number and instruct your bank to send the funds as follows:
    • Wire to: J.P. Morgan Chase Bank, NY
    • Bank address: One Chase Manhattan Plaza New York City, NY 10005
    • ABA Routing Number: 021000021
    • For credit to: National Financial Services LLC
    • Account number: 066196-221
    • For the benefit of: Customer name For final credit to: Customer brokerage account number

For U.S. Dollar wires from foreign banks, use SWIFT code “CHASUS33”.

Trading

Plus (click or tap to expand) + Can I place a trade by sending Seaport Securities Corp. an E-mail message with my order instructions?

You can place a trade online, by calling a Client Resource Representative at 1-800-SEAPORT. Seaport Securities does not accept e-mail trade orders.

Plus (click or tap to expand) + What is my trading password?

Your trading password is set to the same password that you use with your User ID.

Plus (click or tap to expand) + ​How am I notified of trade executions?

You will be notified of trade executions by traditional trade confirmations mailed to the address listed on your account. You can also view your executed transactions on our Web site by going to the “Execution” under “Trading” or “History” and “Web Confirmations” under “Account Info”.

Plus (click or tap to expand) + ​How many days do I have to pay for my stock or option trade?

All stock trades have a three-day settlement period unless otherwise specified. We must receive your payment by the third business day for stock trades. Option transactions are settled the business day after the transaction. You must have sufficient funds in your account prior to entering an option trade. Due to market volatility, special margin requirements have been placed on certain securities. Seaport Securities reserves the right to require full payment or an acceptable deposit prior to the acceptance of any order.

Plus (click or tap to expand) + ​Why is my account restricted?

If your account is missing paperwork (i.e. online service agreement) you may be restricted from entering trades online until receipt of the appropriate documents. You can see which forms are on file with Seaport Securities Corp. in the Account Profile area within the Account Information menu, or you may call us at 1-800-SEAPORT.

Plus (click or tap to expand) + What is a 90-Day Restriction?

Whenever a stock is purchased and sold in a cash account without paying for it (credit from the sale does not apply), the account will be restricted for 90 days under Regulation T. A restricted account will not be allowed to delay payment beyond trade date. This means funds must be in the account before entering all trades for no less than 90 days. Selling stock to pay for a purchase on the same day is not considered sufficient payment in a restricted account. The restriction will expire after 90 days from the date of the sell transaction. If you’d like to place an order in a restricted account please speak with us at 1-800-SEAPORT. Restricted trades are not subject to online commission rates.

Plus (click or tap to expand) + How do I enter an order to sell stock on the Internet if I am holding the stock certificates?

Orders to sell stock online can only be placed if the shares are currently held in your account.

Plus (click or tap to expand) + ​What do I do if I can't get my computer to place a trade?

If you are unable to place a trade online, please call us at 1-800-SEAPORT. These trades are not subject to online commission rates.

Plus (click or tap to expand) + What do I need to know about trading in fast-moving markets?

There are occasions when market activity increases to a point where quotations and trade processing systems cannot keep pace with rapidly changing prices. The prices of some stocks can soar and drop suddenly, causing investors to suffer unexpected losses very quickly. In fast markets, many investors trading at the same time can cause automated execution systems to become overcrowded and delays to develop at some trading destinations (i.e. NYSE, NASDAQ Market Makers). Executions and confirms slow down, while quote displays may not reflect actual current market prices. System access and system response will vary due to market conditions and other factors.

    Trading under these conditions involves risks that you need to be aware of:
  • Market orders are subject to execution prices that may differ significantly from the price quoted at the time you enter your order.
  • Canceling an existing order and then re-entering a new order can result in both orders being filled. After sending your request, the order will show as cancel requested on the order status screen but may be subject to a late execution report, causing both the old and the new order to be executed. If you are unsure if your order was executed, please call us at 1-800-SEAPORT.

Plus (click or tap to expand) + ​What is a market order?

Market orders are placed without a specified price and executed as soon as possible at the best available price when the order reaches its destination. Your order will be executed, but you have no control over the execution price on the trade.

Plus (click or tap to expand) + ​What is the difference between a Limit order and a Stop order?

When a buyer places a limit order they are specifying the maximum amount they are willing to pay for a stock. The order will not be executed unless the order can be filled at the limit price or lower. A limit order prevents your trade from being executed at a price higher than your limit price, but there is also a possibility that you’ll miss the market and your trade will not be executed.

When a buyer places a buy stop order they are placing an order to buy if, and when the market rises to a specified price. If the buy stop price is reached, the order will trigger, at which point it becomes a market order and is filled at the next available price. A buy stop price must be set above the market.

A buy stop limit is a stop order, which becomes a limit order when the stop price is reached. Once the stop price is reached the order is triggered and becomes a limit order. Once stopped, the order will not be executed unless the order can be filled at the limit price or lower. Both the buy stop price and the buy limit price must be set above the market.

When a seller places a limit order they are specifying the minimum amount they are willing to receive for their stock. The order will not be executed unless the order can be filled at the limit price or higher.

When a seller places a stop order they are placing an order to sell if and when the market drops to a specified price. If the sell stop price is reached, the order will trigger, at which point it becomes a market order and is filled at the next available price. A sell stop price must be set below the market.

A sell stop limit is a stop order, which becomes a limit order when the stop price is reached. Once the stop price is reached the order is triggered and becomes a limit order. Once stopped, the order will not be executed unless the order can be filled at the limit price or higher. Both the sell stop price and the sell limit price must be set below the market.

Plus (click or tap to expand) + ​What common errors are made when entering trades online?

Entering a stock price as a decimal instead of a fraction (i.e. 80.5 vs. 80 1/2) or vice versa.

Leaving a field on the order entry page blank (i.e. account type).

Using the wrong option trading format when entering an option order.

Entering a sell order in your cash account when securities are being held in your margin account or vice versa.

Plus (click or tap to expand) + ​How do I exercise my option contracts?

If you’d like to exercise options please contact us at 1-800-SEAPORT.

Plus (click or tap to expand) + Do you offer Bond trading on your website?

No, to place corporate and municipal bond trades, please call us at 1-800-SEAPORT. A $50 commission per transaction will be charged on Treasury Bills, notes and bond orders. Seaport Securities may act as principal.

Plus (click or tap to expand) + Can I trade Canadian stocks online?

Canadian stock trades cannot be accepted online at this time. To trade Canadian stocks please contact us at 1-800-SEAPORT. Canadian stock trades are not subject to online commission rates.

Plus (click or tap to expand) + Can I trade commodities/futures contracts?

No, Seaport Securities Corp. clients cannot trade these products with our firm.

Plus (click or tap to expand) + May there be other charges for trading?

Yes. If you deal in illiquid stocks additioinal charges may be assessed. If you deal in foreign stocks additional charges will apply.

Mutual Fund Orders

Plus (click or tap to expand) + ​Do you offer Mutual Funds?

Yes, we offer more than 6,000 mutual funds, including no-load funds. Please call our office at 1-800-SEAPORT for more information.

Plus (click or tap to expand) + What is the cut off time to place mutual fund orders online?

Mutual fund orders are not accepted after 3:45 p.m. Eastern time. Any orders that are entered between 3:45 p.m. and 4:00 p.m. are disapproved. Orders entered after 4:00 p.m. are accepted for the next business day.

* Vanguard funds are only accepted up to 2:45 p.m. Eastern time.

Plus (click or tap to expand) + ​When are mutual fund orders executed?

Mutual fund executions will reflect the Net Asset Value (NAV) closing price on the day the order was accepted. An order is considered accepted if it was entered before 3:00 p.m. Eastern Time on any given business day.

Plus (click or tap to expand) + Why did I get invalid symbol when I entered a mutual fund order?

The mutual fund you requested may not be available on our online system at this time. Please call us at 1-800-SEAPORT to place your order.

System Requirements

Plus (click or tap to expand) + How do I find out what browser I am using?

Go to this link: www.whatsmybrowser.org, to find out which browser you are using as well as operating system and more.

Plus (click or tap to expand) + ​What should I be using as a browser? Supported browsers and plug-ins.

Effective December 11, 2015 This page will be reviewed periodically and updated as required.Supported Browsers and Plug-Ins - Streetscape®, myStreetscape® and Fee Based Tools (NOTE: 3rd party applications have their own browser policy and may not always be in sync with FI’s Browser Support Policy

Plus (click or tap to expand) + What are some examples of Internet Service Providers?

Verizon Fios, Comcast, Time Warner Cable, Earthlink, AOL, AT&T, and Mindspring are some of the large traditional ISP providers offering nationwide access. Many firms now offer highs speed DSL (Digital subscriber line) or cable modem services depending on where you live.

Plus (click or tap to expand) + Can I use Web TV to access the Seaport Securities Corp. website?

Due to the limitations of the Web TV browser we cannot guarantee that you will be able to access all functions of our web site.

Troubleshooting an Internet Problem

Plus (click or tap to expand) + Are you using a bookmark?

If so please delete it. Bookmarks are often referred to as favorite places. They memorize the web address and help you get to our site faster. If you have an old or outdated bookmark you will have difficulties getting to our site, or may experience slowness and pages that do not load correctly. We frequently update the site so as a result your bookmark becomes out dated quickly

Plus (click or tap to expand) + Are you accessing your account from work?

Some Administrators do not allow access to secure web sites. The most common error message received when you are behind a firewall is “Server Error”. You must contact the service administrator at your office to get around the firewall.

Plus (click or tap to expand) + Have your cleared out your temporary Internet files (cache)?

The cache is a memory feature of the browser you are using. It helps you navigate back and forth between pages quickly. These files should be routinely emptied/cleared. If the cache is not emptied it can cause slowness or pages to load improperly (i.e. an icon does not appear).

Plus (click or tap to expand) + How do I clear the cache for Internet Explorer 4.0?

  1. From the browser’s top tool bar, select “View” and choose “Internet Options” from the drop down menu.
  2. From the selections provided, choose “General”.
  3. Click on “Delete Files.”
  4. Click “OK”.
  5. Exit out of the browser and restart the computer.

Plus (click or tap to expand) + ​How do I clear the cache for Internet Explorer 5.0/AOL 5.0?

  1. From the browser’s top tool bar, select “View” and choose “Internet Options” from the drop down menu.
  2. From the selections provided, choose “General”.
  3. Click on “Delete Files.”
  4. Click “OK”.
  5. Exit out of the browser and restart the computer.

Plus (click or tap to expand) + How do I clear the cache for Netscape Navigator 4.0 or higher?

  1. From the browser’s top tool bar, select “Edit”.
  2. From the selections provided, choose “Preferences”.
  3. Click on the “Advanced” folder.
  4. Click on the “Cache” sub-folder.
  5. Click on the button marked “Clear Memory Cache Now” and select “OK”.
  6. Click on the button marked “Clear Disk Cache Now” and select “OK”.

Plus (click or tap to expand) + Are your java script and cookie functions enabled?

JavaScript allows you to click on buttons and pull down our drop down menus. If Java script is not enabled, you will not be able to navigate the site. Cookies are used as a security feature that needs to be enabled to use our web site effectively.

Plus (click or tap to expand) + How do I enable JavaScript for Internet Explorer 4.0?

  1. Click on “View” / “Internet Options”.
  2. Click on “Security”.
  3. Click on “Custom” / “Settings”.
  4. To see what your settings are: scroll down - make sure “Enable” is selected under Active Scripting.
  5. Click “OK”.
  6. Click “Apply” / “OK”.

Plus (click or tap to expand) + How do I enable JavaScript for ​Internet Explorer 5.0/AOL 5.0?

  1. Click on “Start” / “Settings” / “Control Panel”.
  2. Click on “Internet Options”.
  3. Click on “Security” tab.
  4. Highlight “Internet”.
  5. Click on “Custom Level”.
  6. Scroll to find if JavaScript are “Enabled”.
  7. Click “OK”.

Plus (click or tap to expand) + ​How do I enable JavaScript for Netscape Navigator 4.0 or higher?

  1. Click on “Edit” / “Preferences”.
  2. Scroll down and click on “Advanced” once.
  3. Make sure JavaScript are “Enabled”.
  4. Click “OK”.

Plus (click or tap to expand) + How do I enable Cookies for Internet Explorer 4.0?

  1. Go to the “View” menu and select “Internet Options”.
  2. Click the “Advanced” tab.
  3. Scroll down the list and find the Cookies section.
  4. Check the box labeled always “Accept cookies”.
  5. Click “OK”.

Plus (click or tap to expand) + How do I enable Cookies for Internet Explorer 5.0/AOL 5.0?

  1. Click on “Start” / “Settings” / “Control Panel”.
  2. Click on “Internet Options”.
  3. Click on “Security” tab.
  4. Highlight “Internet”.
  5. Click on “Custom Level”.
  6. Scroll to find if cookies are “Enabled”.
  7. Click “OK”.

Plus (click or tap to expand) + How do I enable Cookies for Netscape Navigator 4.0 or higher?

  1. Click on “Edit” / “Preferences”.
  2. Scroll down and click on “Advanced” once.
  3. Make sure cookies are “Enabled”.
  4. Click “OK”.

Plus (click or tap to expand) + I am using Windows 8 and IE10, what do I need to do?

IE 10 is the lastest version of Internet Explorer. When using IE 10 to access the Seaport Securities website, please go to the end of the address line and select the “compatibility button”. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-10